At Mrs.Him, we take great care to ensure that every product meets our high-quality standards before it reaches you. Each item is thoroughly checked to ensure that you receive exactly what you ordered. While we do not offer returns or exchanges for change of mind or incorrect sizing, we stand by our commitment to customer satisfaction. If you receive a product that has a manufacturing defect, damage, or an error on our part, we will gladly facilitate an exchange to make things right. Please review our policy below for further details.

No Cash Refunds

We follow a strict No Refund Policy. Once an order is placed and processed, it cannot be refunded in cash or through the original payment method. However, in exceptional cases, such as product unavailability or irreparable manufacturing defects, we may issue a store credit or voucher of the same value that can be used for future purchases.

Eligibility for Exchange

You can request an exchange within 7 days of receiving your order, provided that:

  • The product is unused, unwashed, unaltered, and in its original condition, with all tags, labels, and packaging intact.
  • The product has a manufacturing defect, damage, or quality issue at the time of delivery.
  • The product received does not match the size, design, or specifications mentioned in the order.
  • The exchange request is made within the stipulated timeframe of 7 days.

Products Not Eligible for Exchange

Items purchased on sale or during promotions cannot be exchanged.

Customized, altered, or stitched products will not be accepted for exchange.

International orders do not qualify for return or exchange.

How to Request an Exchange?

If your purchase meets the above criteria, follow these steps to initiate an exchange:

  • Contact us via email at [Email Address] with your Order ID, product details, and reason for the exchange.
  • Attach clear images of the product to show any defects or discrepancies.
  • Once our customer support team reviews and approves the request, you will receive further instructions.

You will be required to return the item to our designated address at your own expense.

Exchange Process & Conditions

Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria.

If approved, we will dispatch the exchanged product within 5-7 working days.

If the requested replacement is out of stock, a voucher of equivalent value will be issued.

Exchanges are processed on a one-time basis per order.

Order Cancellation Policy

Orders can be canceled within 24 hours of placement, provided they have not been dispatched.

If the payment was made via credit card, the refunded amount will be issued in the form of a store credit or voucher, valid for future purchases.

Mrs.Him reserves the right to cancel an order due to product unavailability, quality issues, or verification concerns. Customers will be notified in such cases.

Processing Time

Once we receive the returned product, exchanges are processed within 5-7 working days.

During peak seasons or sale periods, processing may take up to 14 working days.

For any further inquiries or assistance, please reach out to our Customer Service Team at [Email Address] or call us at [Phone Number].

We appreciate your trust in Mrs.Him and are committed to providing you with a seamless shopping experience!